Resolving Common Issues with Your Email Client

It has become incredibly difficult to think about a life without the emails. It is the best tool for marketing communication purposes and there are many issues associated with it which can easily affect your productivity adversely if left unresolved. Support Sapiens has listed out some of the common issues associated with the emails and how to fix it.

1. Unable to send or receive mails

One of the common email issues is this one which can happen due to multiple reasons. At first, check whether you are connected to the internet. Nowadays web browser tends to cache web pages, therefore, the best way to check your internet connection is to open up such sites which are continuously refreshed like a newspaper site. If you are not connected to the internet then try unplugging your router or restarting your computer. If you are unable to end or receive after this then check your account settings. Trying logging out of the email client and then log in again.

2. You can receive mail but can’t send one

If you are to receive the emails but face problems when sending out the mail then you should follow these steps. At first check the outgoing port number by going to the advanced settings of your mail account. Most of the email programs come with the outgoing port set as default with number 25. But in the recent past, this port has been heavily used by the spanners which lead to its being blocked on a wide range of the mail servers.

You can get the ability to send emails by opening up the outgoing (SMTP) server settings. Therein set the “Outgoing mail server” as your email id and the “Outgoing port number” should be set at 587.

3. Unable to open email attachments

If you face the situation wherein you are unable to open an attachment then it probably because you don’t have the requisite software installed to view the file in question. Quite often people are unable to open the .pdf file which requires a PDF reader to open. Likewise, you should look at the file format and search the respective program which can open it on the internet. After finding the right program you can download and install it on your system thereby you will be able to open up the file.

Support Sapiens offers email communication support which can take all your problems and issues related to the emails and email clients.


How to keep your Windows OS healthy?

Nobody wants to have issues with their OS as it can have unwanted consequences from losing the stores files and data to the trouble of redoing everything from the scratch. The best way to protect any system or to keep it running smoothly is to keep it aloof from the internet but that isn’t feasible in our modern connected world. Support Sapiens experts deal with a multitude of OS related issues on daily which can be easily avoided by following certain simple and effective tips. Here are few of those tips which can help you in keeping the system healthy.

1. Keep your anti-virus up to date

Most of the users simply don’t care about keeping their virus definitions updated on the installed anti-virus. If anti-virus application isn’t updated then it will fail to detect and identify the new viruses creeping into the system while browsing the internet, downloading files or visiting unsecured links. Almost every other anti-virus application comes with auto update functionality which enables it to automatically install the latest virus patches and definitions to boost capability.

2. Clean-up & fix the registry

We keep adding and removing files and folders on our system on daily basis. It can be anything from movies, audio to critical documents that also in varying in sizes. It is worth noting that the registry happens to be a critical part of the Windows if it gets corrupted, broken and happens to lose some critical registry then your system might start acting weirdly. Some of the common reasons for the registry to get corrupted include virus infection, removal of programs, software and application frequently, making use of the unwanted applications or even causing improper computer shutdowns regularly.

3. Run a disk check often

A fewer number of PC users happens to run a disk check on their system which isn’t a good sign for the system health. PC users should make a habit of running a disk check at least once in a month which will help in fixing the errors and bad sectors present within the different drives. After performing a disk check session make sure you had rebooted your system to prolong its life.

4. Get rid of the temporary internet files

Over a period of time, we tend to accumulate a huge amount of junk and temporary files from the internet which includes cookies, cached files, images, partly downloaded content and much more. This clogs up the C drive which really has an adverse impact on the overall performance of the system and slows it down considerably. You should set web browser to get rid of the cached data upon exiting the web browser.

Top 4 Tips to Boost Your Data Security

Hacking and attacks on the data farms aren’t once in a while incident rather it has become a commonplace event which occurs on daily basis. This brings our focus back to the security of the data stored on your devices whose loss can result in massive financial or emotional loss for you. Support Sapiens data security expert lists top 4 tips which will help in boosting your data security.


1. It’s high time to install a firewall

A firewall is best suited to deal with the modern day massive security threat and IT challenges. It is also regarded as a sensible and good investment on the part of the business to boost the data security. A firewall will help your business in detecting modern threats latest computer viruses with ease and you will get enough time to neutralise it before it makes any grave attack on your system or stored data.

2. Give due focus on the email security

Every mail is a threat to your business if it left unchecked for viruses or malware. It’s high time for your business set up stringent email spam filters and virus protection to keep your network and system secured against any threat. This can be achieved by deploying updated and robust antivirus software with an active email monitoring feature which will help in protecting your business data as well as of your customers and partners.

3. Data backup and disaster recovery plans are a must

Most of the business wrongly assumes that data backup and disaster recovery plan is one but it isn’t. A data backup simply helps in keeping a secure back up of your data as per set schedule. But a disaster recovery plan outlines the path to adopt while responding to any kind of security breach. Having both these policies and strategies in place will help in getting your business right up to its feets within hours of any major attack.

4. Increase IT security training and awareness

Most of the major or minor IT problems as well as security breaches occur due to a mistake on the part of the employees. Employees might bring infected pendrives from their home and try to open on the office computer or they might unknowingly click on the suspicious links offering something of great value. In both of these scenarios the likelihood of installing a malware or spyware or even top some extent ransomware is quite high. Therefore invest your time educating the employees about the basic Dos and Don’ts associated with the IT and data security secure.

If you wish to bring stringent data security in place then opt for the data security and disaster recovery offered by Support Sapiens.

4 Simple Ways to Take Good Care of Your Computer

Computer or laptop is still the best productivity tools you can ask for. Everyone frets about getting the best specification in order to get the work done flawlessly whether it is gaming, internet browsing, video rendering or something else. But when it comes to taking proper care of computers everyone simply misses it. Regular maintenance and care is necessary to keep computers in the best shape and get the optimum performance out of them. Support Sapiens computer maintenance experts lists out 5 simply ways which can help in taking a good care of your computer.

1. Don’t cause strain on the laptop battery

Laptop battery usually last anywhere between 2 to 3 years but that doesn’t mean you should leave it plugged in all the time. Make it a habit to unplug the power cable once or remove the battery altogether after t has been charged fully. A low performing battery can play a huge spoilsport in your productivity by seriously limiting your mobility and you have to constantly look for power socket to run the device.

2. Defragment your harddrive

On PC data in uploaded, downloaded and deleted all the time which often leaves the traces of data or leads to improper utilization of the free storage. Using defragment option on your hard drive will help you in making your computer run faster. On Windows PC you can use the Disk Defragmenter by going to the Start, Programs, Accessories, System tools and finally Disk Defragmenter.

3. Disable programs from loading upon start-up

Over the year Windows systems tends to get slower as you fill you your computer with new software and more content. But simply installing more and more number of applications can also results in increasing overall load time which might be due to the loading of the programs right at the start-up. You can stop programs from auto loading upon start up by going to the Start followed by followed by clicking on Run and typing “msconfig”. Now click on the tab “Startup” and you will get the opportunity to uncheck the programs which you don’t want to load right at the start-up.

4. Don’t bring food and drinks near your computer

Computers are not made water proof any accidental spill of food and drinks like coffee, tea and other beverages can lead to bigger problems. Therefore be careful while eating or drinking closer to your laptop or computer.

If you have issues or problems with the your computer then get in touch with the Support Sapiens experts they will help you in finding the best solution without breaking the bank.

How to deal with printer problems in Windows 10?

Thinking of life without printers is simply impossible as it is one of the most import accessories of the modern personal computers. Printers & scanners are quite prone to problems which emerge out of nowhere and can play a huge spoilsport in your daily life. At Support Sapiens we bring the best in-class support services to keep you safeguarded from the common to complex problems surrounding the printers and scanners. Here are some tips which will help you in keeping your printers & scanner well-tuned and its application client optimized to resolve any kind of issue quickly.

1. Check the Paper: The first thing you should do when facing printer problems is to check whether the paper tray has enough paper for printing or not. Make sure it is properly aligned so the printer can use it without any hassle. You should also look into the printer to see if there is any jammed paper preventing the printing from working.

2. Check the ink or toner: It is necessary to have enough ink or filled up toner in the printer before printing anything. You can easily check the printer’s ink level on the Windows OS by going to the Control Panel followed by ‘Hardware and Sound’ and ‘View devices and printers’. Give a click on the printer you wish to use and give a click, select ‘Properties’ and check the ink or toner levels.

3. Update, install or reinstall your printer drivers: Sometime printers malfunction due to the non-presence of necessary drivers on the computer. If your printer isn’t working then you might need to install, update or even reinstall the printer once again to ensure it is fully compatible with the evolving operating system. Windows OS can easily install an update of drivers for printers automatically but if it fails then you will be required to do it manually. You can find the necessary drivers for your printer by going to the manufacturer website and identify the right driver package and run the driver installer.

4. Check the Print Queue Dialogue: Sometimes Windows OS glitches can also cause problems while printing. It is better to open up the ‘print queue’ dialog box to whether there is some print stuck in the queue or not. To open up the print queue dialog give a right click on the printer present in Devices & Printers window and select “See what’s printing”. If you find any unwanted printing job, then simply delete it and your printing operation will start running smoothly.

Top 3 Essential Data Security Measures to be implemented by the Small Businesses

For small business owners data security should always be an important area of concern. Modern small businesses solely run on a computer system which stores the data like financial information, inventory records, customer information and much more. Any breach in such system can seriously jeopardise your business and can even results in hundreds of dollars of losses within few hours. SupportSapiens offers data security services which are aimed at safeguarding and protecting the small businesses data from any kind of attack. Our experts have put forward top 3 essential data security measures which ought to be implemented by the small businesses.

1. Establish strong passwords

The best way to strengthen the security of any business entity is to establish strong passwords within the organisation. It is better to use a combination of capital and small letters along with numbers and symbols which is nothing in between 8 to 12 characters at the most. While creating a password avoid making use of any personal data such as birthdate, don’t spell common words backwards and certainly don’t make use of the sequence of number or characters present closely on the keyboard.

2. Install Antivirus protection

When it comes to data security having an antivirus or anti-malware software on your system will help in safeguarding it from unwanted threats, attacks and intrusions. A recent surge in the ransomware has left millions of users inaccessible to their very own data as this malware compels them to pay a ransom in order to get back the access to it.

For a small business losing access to the data pertaining to business records, transactions, customer’s data and others can result in making or breaking the business as a whole. SupportSapiens offers high-end antivirus solutions backed with stringent data security features which keep your systems from the harm’s way through the use of modern intrusion detection system.

3. Backup regularly

Businesses should make it a mandatory exercise to backups the important files and data on an external hard drive on a regular basis. Even storing the backups in cloud storage will be painless way of ensuring data safety but this should be coupled with a strong password. Make it a practice to perform complete backup of servers weekly, incremental backup should be done every night while personal computers and other devices present should be backed up on weekly basis. You can even make of the data recovery services wherein your data is synced on the cloud in real time and you will be able to retrieve data as well if you lose it.

Boost your Productivity with 5 MS Word Tips and Tricks

Microsoft Word is still one of the most preferred word processing applications in the world. Most of the users don’t understand the full extent of the features of this application which results in using complex and tough-to-do methods for performing simple tasks. Our experts at SupportSapiens offers 5 MS Word tips and tricks which will help in boosting your productivity top the next level.

1. Auto-generate Nonsense Text

If you need type in gibberish into the document then there is no need to keep hitting the keys lines after lines. You can add the useful Lorem Ipsum content right into your document by simply typing =lorem(p,l), herein you will have to replace ‘p’ with the number of paragraphs and ‘l’ for the number of lines. Now press enter and you will get the document filled with Lorem Ipsum rather than some unwanted and unceremoniously organised text.

2. Add a Calculator

A number of times we have to deal with some arithmetic content or simply have to jumble some hard figure together. Rather than taking help of the native calculator program users can add a ‘calculator’ to their document. Go to the File followed by Options, Quick Access Toolbar, All Commands and give a click on Calculate Command. This will help in bringing the calculator to the Quick Access Toolbar and you can get the results for arithmetic equation simply highlighting them and clicking on the circle.

3. Type anywhere you like

Microsoft now allows users to make use of Word just like a whiteboard which means user can place text anywhere on the page. In order to type in anywhere on the screen simply click twice on the spot you like and you will get text cursor signifying you can type in now.

4. Single click is enough to highlight an Entire sentence

You can highlight an entire sentence in single go without the need of clicking and dragging along the line with a new command. Simply hold the Ctrl key and click on any word and it will highlight the entire sentence for you. It is a simple and smart way to get the editing at a faster pace.

5. Convert document into PDF or HTML doc

Microsoft Word now allows user to convert their documents into PDF or HTML files with just a few click. Once you are finished with writing then head onto ‘save as’ option in the File menu, now a dialogue box will appear on the screen, scroll in the ‘Save as type’ pull down menu and look for the option PDF or Web Page.

SupportSapiens offers extensive software application support for both Microsoft and non-Microsoft applications. Our experts and technicians can help in finding the best way to perform the complex tasks and they can help in resolving critical issues quickly as well.

5 Most Common Types of Network Issues

SupportSapiens offer effective and comprehensive Wi-Fi & home network services to ensure that you get reliable and consistent network connectivity. Here is the list of some of the most common types of network issues faced by the users on regular basis.

1. Cable Problem

The most likely reason behind persistent network issues in any household or office happens to be the fault in the cables. Over the time the cable laid down top connect the different devices with a single network source can be cut or shorted. This results in short wherein the flow of the signal is hampered as the wire conductor comes in contact with another conductive surface.

The problems associated with cable are immense which range from cuts in the cable, cable shorts, connector problems and incorrect cable connections. Finding the exact cable issue is a tricky business even for the expert network cable experts.

2. Connectivity problems

Most of the users suffer from connectivity woes which turn into a predominant network issue. A connectivity problem arises when one or more devices are unable to connect with the connectivity competent like a router, hub or switch. It might be a result of change made in the configuration of the device or some other parameter being changes or due to the physical hindrance in the disbursement of the connectivity signals.

3. Software Problems

A number of times users have bear with bad network or no network due to some unwanted software issue. These issues can easily be traced to the software configuration such as DNS configuration, the registry, WINS configuration and others.

4. Multiple network collisions

A number of users suffer for consistent slower network connectivity due to excessive network collisions. This problem usually stems from the bead network setup or plan or simply a user engaging in transferring huge amount of information through the network. It can even result from jabbering network card wherein network card I simply stuck in the transmit mode. When a Wi-Fi or network card is stuck in the jabbering mode then it can be identified by the constantly on transmit light on the device.

5. Duplicate IP Addressing

It has been found users with multiple devices within a household or office gets into a situation wherein two machines try to use the same IP address. This results in intermittent communication which seriously limits the network connectivity.

Our SupportSapiens network and security professionals help in keeping a tab on all these issues which will result in sublime network experience.

Why the operating system of your computer needs support?

The operating system of OS is one of the most important components of your computer. It makes your device run so that you can enjoy the facilities the device offer. An OS is not specific to a particular device; rather all digital devices are powered by operating systems. SupportSapiens offers effective and comprehensive operating system support services to make sure that the OS is running and functioning properly.

Some information about us

At SupportSapiens, we have been providing operating system support for a long time. Hence, we have gained enough expertise and experience on the topic. As a result, we can anticipate the problems you may have and offer complete assistance for the glitches you are facing. Now to answer the above-mentioned question, when a device is loaded with an operating system, it has access to a particular version of the OS. Over the years, newer and better versions of the OS come out.

Delving deeper into the concept

If you are wondering about the introduction of newer and better versions of an operating system, then a little explanation will help. When a program is created for the first time, it is anticipated to deal with and resolve the existing software related problems. These solutions remain active for a certain period of time, and after that newer problems crop up. The OS which has been made to counter the problems of a particular time period turns out ill-equipped to handle the newer and more powerful problems. This is because the people who are creating these glitches are always trying to outnumber and outmaneuver the counter-attacks. In such a situation, operating system support can help a lot.

Little explanation and ensuing assistance

This is due to the fact that, the OS you have will turn weaker and eventually redundant after some time. It will harm your device by corrupting the data and making the whole system vulnerable to cyber-attacks. If, you are not an expert then knowing about the newer version of an OS and updating the old one can be tough. If you are an expert, then also managing everything can prove to be too much. In such a situation, operating system support is the best choice. The resolution specialist from a reliable and reputed company like SupportSapiens will prove to be of great help. He/she will know what is wrong with your device and provide the perfect solution.

Making the smart decision

Choosing operating system support will ensure that, your device functions smoothly and without interruption for a longer period of time. This way, you can enjoy the conveniences provided by a digital device and keep your data safe.

Are managed security services reliable enough?

The number, frequency and complications of cyber-attacks and crimes are growing in an alarming rate. Someone with access to powerful enough software, programs or systems can access your devices and networks through single or multiple channels and steal information and mess the system. Being someone not associated with anything important or sensitive, you may think such a breach is not something to worry about and that will be wrong. The information have stored in your device can be used in a number of malicious ways. Hence, you need managed security services by SupportSapiens.

Our take on the subject

Hiring managed security services may seem to be a bit unnecessary from the outset, but if you delve deeper, the larger picture will become clear. At SupportSapiens, we have been providing managed security services and assistances for a long time. Hence, we understand as soon as one hears the term, they tend to think that these services are designed for offices and organisations. We would like to inform that, these services are equally applicable for home systems if you want.

The ways we will assist you

Under the services, we will monitor and review your system to detect the threats and remove them. We will also manage your firewall to stop ill-intended programs from getting in and disrupting the system. In short, at SupportSapiens, you will get complete, consolidated and effective services that will manage your security. The process will make things interesting, convenient and way more secure than it used to be. Yes, you will have to spend money to avail the service, but the facilities will far outweigh the investment.

Finding the most suitable option

Now to answer the above-mentioned question we would like to say that, when you are entrusting someone else to look after and managing the security of your device, network or systems, being careful is the first step. So, it will be smart to choose the service provider based on their reputation, reliability, track record and recommendations instead of the brand name and the prestige associated with it. When it comes to the security of your device, only a well-known and trustworthy company is the best option.

Making the conclusive decision

So, at SupportSapiens we would suggest that you do some research and shortlist the most suitable ones. Based on this list, you will be able to choose the one that seems to be the best. Therefore, it can be easily said that, if you choose right after doing thorough research, then hiring managed security services is indeed reliable.